This Privacy Policy describes how InMart (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit, use, or make a purchase from inmart.lk (the “Site”).
1. Information We Collect
We collect various types of information from and about you, including:
a. Information You Provide to Us:
Account Information: When you create an account, we collect your name, email address, password, and contact details.
Order Information: When you make a purchase or request a quote, we collect your billing and shipping address, phone number, email address, and product details. Please note that credit card information is processed by secure third-party payment gateways (e.g., PayHere) and is not stored directly on our servers.
Quote Request Information: When you use our “Request a Quote” feature, we collect your name, email address, phone number, company name (if provided), and details about the products you are interested in.
Contact Form Submissions: Information you provide when using our contact forms, including your name, email, subject, and message.
Newsletter Subscriptions: Your email address is used when you sign up for our newsletter.
Support Interactions: Information you provide when you communicate with our customer support.
Agent Information: If you register as an agent, we collect additional business-related information necessary for your operations on our platform.
b. Information We Collect Automatically (Cookies and Tracking Technologies): When you visit our Site, we automatically collect certain information about your device and your browsing activity, including:
Log Data: Your IP address, browser type, operating system, referring/exit pages, and timestamps.
Usage Data: Information about how you interact with our Site, such as the pages you view, products you search for, time spent on pages, and clickstream data.
Cookies: Small data files placed on your device. We use cookies for various purposes, including:
Necessary Cookies: Essential for the Site’s functionality (e.g., keeping you logged in, maintaining your shopping cart).
Performance & Analytics Cookies: To understand how you use our Site (e.g., via Google Analytics through Site Kit by Google) and improve its performance.
Functionality Cookies: To remember your preferences and settings.
Marketing & Advertising Cookies: Used by us and third parties (e.g., Facebook Pixel for advertising, Google Ads) to deliver relevant ads and measure campaign effectiveness.
Device Information: Information about your mobile device (if accessing via mobile), including device type, unique device identifiers, and mobile network information.
c. Information from Third Parties: We may receive information about you from third-party services integrated with our Site, such as:
Payment Processors: Confirmation of payment status (e.g., from PayHere). We do not store full payment card details.
Social Media Platforms: If you interact with our social media profiles or use social login features.
Advertising Partners (e.g., Facebook, Google Ads): Data related to your interaction with our advertisements on their platforms.
2. How We Use Your Information
We use the information we collect for various purposes, including:
To Provide and Maintain Our Services: To operate, maintain, and improve the Site, process your orders, fulfill quote requests, and manage your account.
To Communicate With You: To send order confirmations, shipping updates, responses to inquiries, newsletters (if you’ve opted in), and important notices.
For Marketing and Advertising: To show you personalized ads on our Site and third-party platforms, measure the effectiveness of our campaigns, and inform you about promotions, new products, and special offers.
For Analytics and Improvement: To analyze Site usage, understand customer preferences, troubleshoot issues, and improve our products, services, and user experience.
For Security and Fraud Prevention: To detect and prevent fraudulent activities, protect the security of our Site and users, and enforce our terms and conditions.
To Comply with Legal Obligations: To meet our legal and regulatory requirements.
3. How We Share Your Information
We may share your personal information with third parties in the following circumstances:
Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as payment processing (PayHere), shipping (for order delivery), email marketing (e.g., Sender via WooCommerce), web hosting (Hostinger), analytics (Site Kit by Google), and customer support.
Agents/Suppliers: If you purchase products from a third-party vendor on our platform, your order details (excluding sensitive payment info) may be shared with that agent for fulfilment.
Advertising and Analytics Partners: We share information with advertising networks (e.g., Facebook, Google Ads) and analytics providers (e.g., Google Analytics) to help us understand user behaviour and deliver targeted advertisements.
Legal Compliance and Protection: We may disclose your information if required by law, subpoena, or if we believe it’s necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In connection with a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of that transaction.
4. Your Rights and Choices
Depending on your location and applicable data protection laws (including Sri Lanka’s Personal Data Protection Act, and principles from GDPR for broader best practice), you may have the following rights regarding your personal data:
Access: You have the right to request access to the personal data we hold about you.
Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
Erasure (Right to Be Forgotten): You have the right to request that we delete your personal data under certain conditions.
Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
Objection to Processing: You have the right to object to our processing of your personal data, especially for direct marketing purposes.
Withdraw Consent: If we process your personal data based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
Cookies: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or alert you when cookies are being sent. However, if you disable cookies, some parts of the Site may not function properly.
Opt-out of Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions included in those emails.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
6. Children’s Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised “Last Updated” date. Your continued use of the Site after any changes indicates your acceptance of the updated policy.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at
